Here you will find answers and help if something is wrong with your delivery – be it a damaged product, a missing item or any other error. We will explain the best way to proceed.
We work closely with our shipping partners to ensure your parcel arrives safely. However, in rare cases, damage can occur during transit. If any of the jars in your delivery arrive damaged or are missing due to shipping issues, we’re more than happy
We're sorry to hear that you received the wrong bears!. To help us sort this out as quickly as possible, please send a photo of the product you received along with a picture of the delivery label on the package. This will help us understand what went
To make sure everything is in order, please confirm that you used the correct discount code connected to the free gift. If you did and the product is still missing, please contact our support team. Send us a picture of the delivery box and the delive